Data Centre Technician (242jc) vacancy in Slough, Berkshire ()

My client, one of the largest telecommunications companies in the world, are now seeking a number of Data Centre Technicians for their operations in Slough.

You will be reporting to the Data Centre Supervisor and your role will be to assist the Data Centre Supervisor, in building and maintaining infrastructure to support their customers. You will be responsible for the resolution of hardware issues, deployment of new systems, reinstallation of operating systems as required, as well as ad-hoc support requests, including liaising with co-location customers. In addition to the above you will be responsible for helping the Inventory Controller manage stock within the Data Centre, including but not limited to, fault reporting, logging RMA cases with suppliers and general housekeeping.

Therefore your key duties will include:-
• Install and maintain servers as our customers grow;
• Respond, action and resolve requests / faults logged both internally and externally;
• Racking of various hardware;
• Troubleshooting hardware;
• Carrying out scheduled and impromptu remote hands requests;
• Active monitoring of all devices;
• Data Centre reporting (power, fault lights, etc.);
• Work with the Deployment Team in configuring customer solutions;
• Work with the Engineering Team in testing new Operating Systems and hardware;
• General housekeeping to maintain a clean and tidy environment;
• Escalation of faults and issues to various internal teams, dependant on the type of fault/issue;
• Work closely with 3rd party service providers;
• Travel between various Data Centres, both nationally and internationally (as and when required);
• Be a point of contact for customers and assist with escorting and resolving issues related to their co-location environment;
• Providing on call cover as dictated by the rota.

Person Specification

Essential:
• Ability to work both independently with little supervision as well as in a team environment;
• Experience in troubleshooting and installing operating systems, networking and software;
• A general understanding of networking;
• Working in an customer focussed environment;
• Familiarity with all computer systems;
• Excellent technical skills;
• Ability to learn quickly and address issues as they arise during working hours or when on call;
• Working in line with Best Practice in complex environments and within tight time constraints
• Management of effective and timely problem resolution;

Desirable:
• Initial understanding of customers systems and response times based upon information held for each customer;
• Ability to adapt and influence in a rapidly changing environment;
• Excellent written and verbal communication skills;
• Ability to develop and build relationships.

Education:
• Educated to degree level or equivalent (preferably in an IT or related subject) or relevant work experience;
• Appropriate soft skills training preferred.

This role would suit someone from an IT and comms background who is used to working shift as they operate a 24/7 shift system as well as an element of being on call as well.

The benefits package include 20 days + bank holidays, Ride2work scheme, subsidised gym membership, private medical insurance (for employee and dependents), dental insurance (for employee and dependents), income protection insurance, life assurance, Company bonus scheme, childcare vouchers.

Due to the nature of some of the clients they look after, you will need to hold or have the ability to hold UK security clearance, and therefore must be a UK citizen and have been resident in the UK for the last 5 years. Also due to the call out need, they are seeking individuals who live within 30 minutes of Slough Datacentre