Product Support Engineer vacancy in Cheltenham (068jc)
Location: | Cheltenham |
Salary: | up to £35k |
Vacancy type: | Permanent |
Sectors: | Electronics, Engineering, General, IT/Telecoms |
Placed by: | Ex-Mil Recruitment |
You will be reporting to the Engineering Manager, and this role will be fundamental for their expansion plans and in return a defined career path is available with future options available.
The company markets a wide range of PDH, SDH, Ethernet and Wireless based networking equipment providing capability up to STM64, MPLS and 4G networks. They provide and manage a variety of SNMP based network management systems that run on Linux or Windows servers, therefore a good understanding of server operating systems is required.
They are looking for a positive, hardworking candidate who is willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves. The company enjoys a reputation for integrity and strong technical capability and the individual will need to be a team player who can contribute in an open environment, each person is expected to contribute, accordingly they are looking for a person with Ethernet/IP/MPLS experience and with an understanding of the other technologies. This person must also be capable of applying this knowledge both on site with customers and in house.
Ideally the applicant should be educated to HNC level or above in a telecommunications field and hold security clearance such as SC or DV
They provide 24/7 support to our customers so the ability to participate in a “week on – 3 weeks off†out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit.
The company is offering an attractive salary for the right person. The initial employment will be a 6 month trial period followed by a permanent contract if the candidate’s performance has been satisfactory. Upon completion of the trial period the candidate will also be offered a contributory private pension scheme where the company will contribute 3% of the annual salary.
Key Skills
• A very good understanding of Layer 2 – Layer 4 based Ethernet technologies including MPLS & MPLS-TP
• At least a basic understanding of PDH & SDH technologies.
• Familiar with a range of test equipment such as oscilloscopes, optical power meters & light sources, frequency counters, BERT’s and multimetres.
• Good customer facing skills.
• Ability to work as part of team or autonomously using their own initiative.
• A good understanding of server and standalone computer operating systems.
• Experience with SNMP management systems.
• The ability to train other members of the team and customers.
• Experienced in fault finding methodology.
• A good work ethic that shows pride for their work.
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering