Fleet Maintenance Controllers vacancy in Chippenham, Wiltshire (074jc)
Location: | Chippenham, Wiltshire |
Salary: | £25,500 + Benefits |
Vacancy type: | Permanent |
Sectors: | Admin, Automotive, General, Health & Safety, Management |
Placed by: | Ex-Mil Recruitment |
They have gone through a period of restructuring and are now best placed to expand their client base in the next 2-3 years, and have been named as one of the “Top 100 Best Places to Work†for 2013, 2014 and 2015.
Their Mission Statement, which is to provide the industry’s best automotive related services by training, empowering, and rewarding exceptional people; by earning the loyalty and exceeding the expectations of each and every customer; and by giving back to the communities that support our success.
Job Function
Using existing skills in relation to car, light and/or heavy commercial vehicle mechanics, you will liaise with the garage networks to diagnose faults, source replacement parts and agree final repairs in line with customer parameters in an office based environment via the telephone or web based system.
You must have completed a related qualification in car/LCV or HGV automotive vehicle maintenance and repair or have hands-on workshop experience.
You will be reporting to the Maintenance Team Manager, working in a team of about 18 and your key responsibilities and accountabilities will be as follows:
• Confer with the supply networks and customers to authorise repairs to customer vehicles, giving expect opinion on cost, fix and solutions
• Maintain an awareness of customer specific parameters
• Manage all aspects of cost control of each job
• Manage all aspects of clients vehicle down time
• Source non original-equipment parts for cost effectiveness if necessary
• Keep accurate and comprehensive notes
• Gather evidence, validate information; challenging if appropriate
• Support customer service areas of the call centre as required
• Ad hoc tasks as required by the business
To be eligible for this role, you will need to have the following:
Motivation and Experience
• Mechanical qualifications such as City & Guilds or equivalent desirable
• Demonstrable, detailed mechanical knowledge of vehicles is essential with experience in workshop environment or similar
• Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level
• Must be numerate and literate
• Is prepared to go the ‘extra mile’ in order to achieve excellent end results
Communication Skills
• A positive attitude and approach to dealing with customers
• Excellent questioning and listening skills with an ability to assimilate accurate information
• Able to instantly build and maintain rapport with a range of people
Organisation and Planning
• A proactive and dynamic attitude to problem solving
• Ability to multi task with consistency and accuracy
• Can prioritise and re-plan in a methodical manner
• Proactive and committed to finding a solution, with ability to use initiative and common sense
Flexibility and Resilience
• Able to think clearly under pressure and deliver requirements to a consistently high standard
• Able to self-motivate and keep positive in challenging situations
• Enjoys working to targets, striving for results within strict deadlines
Personal Projection
• Reliable, consistent and tenacious
• Professional and calm demeanour
• Inspires confidence by sharing knowledge and experience
• A natural propensity to volunteer to help others to ensure the successful conclusion of tasks
Your salary will be £25,500 and you will be working 41.5 hrs per week, working to a regular shift pattern to include a maximum of 2 out of 4 Saturday mornings. Shifts operate between the hours of 7am & 7pm Monday to Friday, and 7am & 1pm on Saturdays. On top of that a comprehensive benefits package which includes 25 days (excluding Bank Holidays), as well as other company rewards which includes Group Personal Pension plan, Death in Service, Critical illness insurance cover, career development plus many more. There is also an additional benefit where you could possibly gain up to £120 pm month in shopping vouchers which are tax free, should you meet or exceed your monthly KPI’s.
Please note that this is a desk bound role, you be acting as a lynch pin between the repair garages and the clients to keep the cost of vehicle repairs down and to minimise the amount of time vehicles are spending at the repair centres.
The ideal individual, would be someone who has a lot of hands on knowledge or experience and who is looking to get away from the tools for whatever reason and looking to get a better work live balance.
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering