Knowledge Manager vacancy in Saudi Arabia (174jc)

My client, who is a major telecoms provider, is now seeking a Knowledge Manager for their operations in Saudi Arabia, you will be reporting to the Service Delivery & Assurance Manager.

Therefore your primary objectives and functions will include:

Knowledge Management is defined as The process responsible for sharing perspectives, ideas, experience and information, and for ensuring that these are available in the right place and at the right time. The knowledge management process enables informed decisions, and improves efficiency by reducing the need to rediscover knowledge.

• The role holder will be responsible for establishing the company Service Operations Policy, Process and Procedures for the ITIL Best Practice Knowledge Management process in conjunction with other Service Operations Process Owners.
• Evaluate requirements to create new knowledge bases and implement as per standards liaising with Network Management Systems and Process teams;
• Evaluate requirements and design for new Service Knowledge Managements System (SKMS);
• Implement and manage new Service Knowledge Managements System (SKMS);
• Support in designing knowledge workflows, set knowledge properties, and manage knowledge forms and homepages.

To achieve this, therefore your summary of duties and responsibilities will include:
• Accountable for the promotion and communication of the company Service Operations Knowledge Management policy, processes and procedures;
• Accountable for ensuring that company Knowledge Management process is fit for purpose, efficient and effective and aligned with Service Operations business requirements and strategy;
• Accountable for ensuring the Knowledge Management process meets governance, compliance;
• Accountable for the resolution of issues relating to the Knowledge Management process, its interfaces with other ITIL disciplines and other business functions;
• Review and approve new artifacts in ITSM Library;
• Responsible for resolving any issues escalated up to Knowledge Management Process Owner;
• Responsible for reviewing Knowledge Management process;
• Perform Knowledge Management process maturity assessments and reviews;
• Accountable for identifying and managing Knowledge Management process continual improvement opportunities.

Contact with Others (Internals/External/Meetings):
• Liaise with other company departments as required.
• Liaise with UK MoD, SANG personnel and Sub-contractors as required.
• Maintain good communication with line manager.

To be eligible for this role, you will need the following knowledge/experience)
Essential
• Specialized knowledge of defining, documenting, implementing and managing Service Knowledge Managements Systems (SKMS).
• Excellent process documentation skills.
• Strong verbal, written, presentation and process documentation skills.
• Excellent Microsoft Office Skills.
• Minimum of 5 years’ experience in the Telecommunications Industry working in Knowledge Management associated with Information Communications Technology.
• ITIL V3 Expert.
• Valid Driving license.

Desirable
• Knowledge of Remedy Service Desk and Atrium Software;
• Knowledge of Cisco Prime Network Management System;
• ISO 20000 Knowledge;

As this role is based in Saudi Arabia, candidates must meet all of the minimum qualifications as they are not bound by UK or EU Laws, also only individuals up to the age of 55 will be considered for any of these roles.

In return they are offering an excellent salary and benefits package for accompanied or unaccompanied personnel and of course the benefits package will be UK Tax Free, and due to the nature of this role, it is only open to UK or Saudi Nationals only.