RF Calibration - Assessment Manager vacancy in Twickenham, Home Based (018jc)

My client is the UK’s National Accreditation Body, responsible for determining, in the public interest, the technical competence and integrity of organisations such as those offering testing, calibration and certification services.

The Organisation HQ is based in Twickenham, however you will be home based, as you will be travelling across the UK when dealing with clients.

They are now seeking a RF Calibration Assessment Manager, who will be reporting to the Head of Department, or Senior Manager, who will be home based who will manage and perform quality system and/or technical assessments to evaluate the competence and conformity of customers against specified standards and organisational requirements. To manage company relationship with assigned customers throughout, in order to achieve delivery of company objectives and meet customer expectation.

Your core responsibilities will include:

Assessment Planning and Delivery
• To work as a lead and/or technical assessor (as applicable) for a defined caseload.
• Manage the accreditation of assigned customers to ensure that all assessments are effectively managed with completion meeting defined timescales, including the production and delivery of assessment reports.
• Be accountable for each assessment of assigned customers to ensure that the service provided is fit for purpose, delivering robust findings, justifiable conclusions and recommendations.
• Select individuals with the appropriate skills and competence to create effective, competent assessment teams.
• Ensure that effort associated with the assessments and management of customers is commensurate with their scope and scale of accredited activities.
• Ensure organisational policy and procedure in both technical and administrative areas related to the delivery of customer work is completed both compliantly and promptly.
• Provide ‘added value’ guidance on how accreditation and assessment standards could be used by customers to support their growth and development.

Working with the Customer
Develop and maintain strong effective working relationships with assigned customers, specifically:
• Being the key contact point for all aspects of their relationship with the organisation.
• Proactively manage the customer’s relationship with the organisation, providing support and guidance to the customer at all levels in relation to company processes.
• Communicate clearly and effectively to ensure customers are provided with necessary and relevant information regarding their activities with the organisation.
• Manage relationships such as to reduce the likelihood of conflicts arising between the organisation and the customer, with the ability to mediate where such conflicts do arise, whilst ensuring accreditation requirements are met.
• Assist with resolution of complaints against the organisation or complaints raised by 3rd parties regarding assigned customers.
• Take ownership of and responsibility for organisation work performed for the customer from inception to completion to ensure expectations are managed and excellent customer service is provided.
• Have an awareness of the customer’s financial standing and terms with the organisation, assist in the resolution of issues with outstanding debt.

Working with the Assessment Team
• For the duration of the assessment ensure the team is effectively led and managed.
• Ensure any performance issues with utilised assessment resources are effectively managed.
• Ensure feedback on performance (positive and negative) is provided.
• Ensure that pertinent information regarding the assessment is delivered to, and received from, the assessment team.

Involvement in the following areas will be on request of the Section Head or Senior Assessment Manager.
• Technical Expertise and Knowledge Transfer
• Contribute to the maintenance of UKAS’ technical competence by:
1. Being subject matter expert (Technical Focus Point) for a defined area of expertise.
2. Sharing knowledge and expertise freely within the organisation.
3. Assisting colleagues in responding to general queries from the public or customers related to an area of expertise.
4. Delivering presentations on organisation activities and representation of the organisation in relevant external forums and committees.

To be eligible for this role you will need the following:
• Have significant laboratory practical experience, preferably within an ISO/IEC 17025 measurement environment.
• Have appropriate technical education in an engineering discipline.
• Have detailed technical expertise in RF and microwave calibration measurements or electrical calibration background with experience of RF or a related discipline.
• Exhibit excellent interpersonal skills, being able to communicate effectively with laboratory staff, management and stakeholders at all levels.
• Have a keen interest in good metrology and its implementation.

In return, they are offering an excellent salary and benefits package.