MIS and Data Analyst - Central Services vacancy in Central Services (CEN001)

We have an exciting opportunity for an experienced high quality MIS and Data Analyst to join the Data Team based at Central Services, Edwinstowe.

Reporting to Head of Projects, this role holder has responsibility managing all aspects of the charity’s data collection, analysis and management information, reporting for internal functions across the charity and externally to stakeholders and customers.

The MIS and Data Analyst will lead on the charities data strategy, deliver detailed insight and analysis to guide critical business decisions, and will ensure the charity manages and produces high quality data.

As an active member of the Data Team personally contributing and supporting colleagues to deliver high performance, getting the best out of KMS/CRM systems and always looking for solutions to streamline data extraction and analysis.

As the home of character education, SkillForce is an education charity that works with schools across England, Scotland and Wales. Based in Edwinstowe, Nottinghamshire, SkillForce draws on the skills of predominantly ex-Services personnel who have served their country, and now wish to serve their community, to inspire young people to succeed in the skills they need for education, work and life.

Key Responsibilities:

Proactively keeping up to date with school data tracking systems and school performance data reporting requirements to the Department for Education, Ofsted, Estyn and Education Scotland to inform SkillForce student characteristic and attainment data collection methods. Updating the Executive Board and middle managers as appropriate
Identifying, and developing robust design methodology and data collection measures to obtain data from various internal and external data sources and ensure its reliability and validity
Deliver the objectives of the charity Data Plan and ensuring that it is fit for purpose for each Academic Year.
Management and analysis of vast amounts of data in raw formats and translating it into digestible information for stakeholders to use for actionable strategies.
Delivery of (one off and periodic) clear and accurate reporting based on robust analysis highlighting strong performance, underperformance and areas of concern in a balanced, effective and timely manner
Working with all departments and functions to utilise data in creative and innovative ways to assist in sales, retention, marketing and impact strategies.
Liaising with and briefing Executive Board and managers on the interpretation and implication of analysed data
Identifying trends and patterns in customer and sales data to determine what a high value customer is and how to replicate that. Providing analysis around (but not limited to) customer behaviour and lifecycle, product performance and conversions, promotion/marketing impact, industry & competitor trends and customer cohort analysis
Ensure outstanding management of data, ensuring the charity is GDPR compliant by following the data protection policy and completing an internal data audit twice per year
Ensuring any issues relating to quality of data or compliance with data entry are identified and addressed. Report internal and external data compliance to managers and Head of Projects on a weekly basis
Regularly review the data risk register to manage and mitigate risks
Oversee quality assurance of data inputting, escalating issues to the Head of projects
Ensure any dashboards or reports are re-runnable without any future manual intervention
Provide direct training and training material to internal and external stakeholders and support stakeholders with the day-to-day use of their dashboards and collection tools
Act as a role model in line the Charity’s code of conduct and always ensuring compliance with the Charities governance, policies and procedures addressing any areas of non-compliance immediately
Represent the Charity deputising as required

Key Skills/Qualifications required:

Data and MIS analysis experience delivering day to day reporting and analytics
Experience in designing and establishing measures and reporting activity
Highly confident in dealing with ambiguity and scoping work with keen attention to detail
Ability to understand complex or multiple data sets and identify issues
Excellent IT skills (in particular; Microsoft Dynamics and Microsoft Excel)
Excellent team working skills
Excellent problem solving skills
Experience of developing and maintaining stakeholder relationships
Good communication and interpersonal skills
Commercially focused and driven with the ability to work towards metrics and targets
Ability to work to deadlines in a fast-paced environment

Desirable:

Previous experience within the education/charity sector
Understanding of Safeguarding and Child Protection
Experience of working with remote teams and managers
Expertise using SQL
Experience of data mining
Data Analysis qualification

This is not a complete statement of all the responsibilities for this role. The holder may be required to carry out other duties as directed by their Line Manager.

About SkillForce:

As the home of character education, SkillForce is an education charity that works with schools across England, Scotland and Wales. Based in Edwinstowe, Nottinghamshire, SkillForce draws on the skills of predominantly ex-Services personnel who have served their country, and now wish to serve their community, to inspire young people to succeed in the skills they need for education, work and life.

SkillForce has recently launched our unique and innovative ‘Prince William Award’ which is the only award of its kind in the name of our Royal Patron, HRH Prince William, Duke of Cambridge KG KT. The award is a character and resilience programme that provides children and young people with knowledge, skills and experience to provide them with the self-belief that they can achieve.

A career with SkillForce is exciting and rewarding and includes:

Supporting the delivery of a prestigious award programme in the name of our Royal Patron HRH the Duke of Cambridge.
Training programme with the renowned Cranfield University School of Management
Continuing Professional Development opportunities in a supportive environment
BUPA cash plan
Legal and General Private Pension
If you would like more information, please contact Emma Lipton at SkillForce on 01623 827 651, to apply please visit https://www.skillforce.org/vacancies/ and download our application form. SkillForce are unable to accept CV's

Closing date: 06/07/2018

Due to the volume of applications we receive, if you have not heard from us within 2 weeks of the closing date please assume that your application has been unsuccessful.

SkillForce is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

SkillForce is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.