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Head Concierge (222jc)

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Location: Richmond, London
Salary: £26 – 28k
Vacancy type: Permanent
Sectors: Facilities Management
Placed by: Ex-Mil Recruitment
My client is an innovative and forward-thinking Maintenance Operative company are now seeking an additional Head Concierge to join them at this Richmond site.

This role will be based within a high-end residential development overlooking Petersham Meadows, which consists of just under 90 residential units and benefits from various amenities which are 2nd to none.

You will be reporting to the Estate/Property Manager and your role will be to provide assistance of the front of house management at the development. To supervise and monitor all front of house personnel to ensure that customer service is a priority. To liaise with Landlord’s personnel, contractors and specialists as required.

Therefore, your main duties and responsibilities will include:
• Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Demonstrate personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.

Specific accountabilities:
• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
• To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.

To be considered for this role you will need the following experience and technical abilities:
• Experience working in a high-end customer service establishment.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
• Basic working knowledge in building maintenance systems.
• Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.

As well as the following key behavioural competencies:
• Safety: Actively seeks to maintain a safe work environment for all employees, clients, contractors and members of the public.
• Professionalism: Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems.
• Integrity: Persuading, convincing or influencing others to get buy-in and win - win outcomes. It requires the ability to plan how to win support, gain co-operation and overcome barriers using a variety of approaches. It is also having the strength of character not to be dissuaded from following agreed procedures and raising to senior personnel any integrity concerns.
• Respect: Ensuring that ethical values are applied consistently to all. This includes taking the time to respect and understand others, interpersonal sensitivity and cultural awareness.
• Innovation: Continuously seeking areas for improvement, being open and adaptable to change driven by both internal and external factors; setting the bar higher to raise standards and secure competitive advantage. The commitment to achieve results, displaying persistence to overcome identified obstacles and the personal drive and determination to deliver desired outcomes.
• Teamwork: Working co-operatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.

This is a full-time role and your hours will be Monday - Friday, 09:00 - 17:30.

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