Head Concierge vacancy in Richmond, London (222jc)
Location: | Richmond, London |
Salary: | £26 – 28k |
Vacancy type: | Permanent |
Sectors: | Facilities Management |
Placed by: | Ex-Mil Recruitment |
This role will be based within a high-end residential development overlooking Petersham Meadows, which consists of just under 90 residential units and benefits from various amenities which are 2nd to none.
You will be reporting to the Estate/Property Manager and your role will be to provide assistance of the front of house management at the development. To supervise and monitor all front of house personnel to ensure that customer service is a priority. To liaise with Landlord’s personnel, contractors and specialists as required.
Therefore, your main duties and responsibilities will include:
• Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Demonstrate personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
Specific accountabilities:
• To be a main point of contact, be responsible for quality customer service for residents and guests, handling day-to-day matters in a prompt and professional manner. Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
• To conduct the required health and safety inspections and activities to assist in keeping the development and workplace a safe environment for all.
To be considered for this role you will need the following experience and technical abilities:
• Experience working in a high-end customer service establishment.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
• Basic working knowledge in building maintenance systems.
• Practical application and working knowledge of Health & Safety requirements and legislation to eliminate or mitigate risk in the workplace.
As well as the following key behavioural competencies:
• Safety: Actively seeks to maintain a safe work environment for all employees, clients, contractors and members of the public.
• Professionalism: Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems.
• Integrity: Persuading, convincing or influencing others to get buy-in and win - win outcomes. It requires the ability to plan how to win support, gain co-operation and overcome barriers using a variety of approaches. It is also having the strength of character not to be dissuaded from following agreed procedures and raising to senior personnel any integrity concerns.
• Respect: Ensuring that ethical values are applied consistently to all. This includes taking the time to respect and understand others, interpersonal sensitivity and cultural awareness.
• Innovation: Continuously seeking areas for improvement, being open and adaptable to change driven by both internal and external factors; setting the bar higher to raise standards and secure competitive advantage. The commitment to achieve results, displaying persistence to overcome identified obstacles and the personal drive and determination to deliver desired outcomes.
• Teamwork: Working co-operatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.
This is a full-time role and your hours will be Monday - Friday, 09:00 - 17:30.
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering