Junior Biomedical Field Service Engineer vacancy in Hertfordshire/Essex (269jc)

This client is one of the world’s largest independent provider of medical equipment and are now seeking a Junior Biomedical Field Service Engineer for the Hertfordshire/Essex area.

Purpose of the role
Provision of daily on-site medical devices repairs, preventative maintenance and asset management to contractual Key Performance Indicators (KPIs) within specified hospital location. Build long term relationships with customers, subcontractors and staff to ensure responsiveness and superior customer service

You will be reporting to the Regional Team Leader and your responsibilities will include:
• Perform scheduled preventative maintenance (PM) on Patient monitoring medical equipment as per manufacturer’s guidelines for ECG, SATS monitor and thermometers
• Complete repairs as required on medical equipment as per manufacturer’s guidelines
• Complete associated admin needed to close repairs and PMs
• Travel to various sites as required to perform Corrective and Preventive Maintenance
• Maintain safe working practices within the hospital environment
• Exceed contract KPI’s to ensure customer satisfaction
• Maintain spare part stock wherever necessary
• Directly support the Site/Team Leader as needed
• Scheduling and completing workload for assigned customers within area
• Maintaining service documentation in line with business requirements
• Responsible for escalating and defining necessary resources to maintain equipment
• Responsible for delivering customer satisfaction
• Liaise with 3rd party suppliers for spare part and contract quotations
• Ensure data integrity within Althea’s management systems
• Deal with OEM service staff and management when required
• Maintain tools and test equipment in line with Althea Standards
• Attend customer meetings when required
• Review ways to improve productivity and reduce operating expenditure

Quality Assurance and Environmental and Health & Safety
• Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies

To be eligible for this role, you will need the following:
Qualifications
• Certified OEM trainings Ability to follow complex instructions and processes
• Minimum of ONC in Electronics or equivalent
• Qualification in Engineering, electronics or medical technologies such as biomedical engineering
Skills
• Customer Relations training
• Be confident of working on various pieces of medical equipment
• Customer and quality focus
• Interpersonal Skills
• Good oral and written communication
• Hold a UK Clean UK Driving License
Experience
• 6 months to 1 years’ UK experience of lower level patient monitoring equipment
• Familiarity with appropriate national and local regulatory standards
• Has worked in clinical areas and involving patient communication
• Familiar with a broad range of medical devices

Also, you will need to pass an DBS Enhanced Disclosure for this role

In return they are offering an excellent starting salary and benefits package, with ongoing support and training to keep you up to date in this sector.