Technical Support Engineer (278jc)
|Salary:||up to £44k + Benefits|
|Sectors:||Consultancy, Cyber/IT Security, IT/Telecoms|
|Placed by:||Ex-Mil Recruitment|
My client markets a wide range of PDH, SDH, Ethernet/IP, GPON, DWDM and Wireless based networking equipment. They provide and manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers. You must have a basic understanding of these technologies with specialist knowledge in at least one of the areas.
They are looking for a positive, hardworking individuals, who are willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves.
My client has a reputation for integrity and strong technical capability, you will need to be a team player who can contribute ideas and apply good fault resolution methodology in an open environment. This person must also be capable of applying this knowledge both on site with customers and in house.
Ideally you should be educated to HNC level or above in a telecommunications field and preferably hold security clearance such as SC or DV, however this is not mandatory.
They provide 24/7 support to our customers so the ability to participate in a “week on – 3 weeks off” out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit.
My client is offering an attractive salary of £30,000 - £44,000 per year for the right person, this will be very dependent on previous experience and their levels of knowledge. To earn the upper end of the salary you would be expected to have personnel management or project management experience and would therefore be placed in a senior engineer role.
The initial employment will be a 6-month trial period followed by a permanent contract if the individual’s performance has been satisfactory. Upon completion of the trial period the candidate will also be offered a contributory private pension scheme where on my client will contribute 3% of the annual salary.
To be eligible for this role you will need the following key skills
• Familiar with a range of test equipment such as oscilloscopes, optical power meters & light sources, frequency counters, BERT’s, cellular scanners and multimetres.
• Good customer facing skills.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Experienced in fault finding methodology.
• A good work ethic that shows pride for their work.
• The ability to manage fault tickets from beginning to end
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I have and many of my contacts have done business with J-C and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
On retiring from the Army, I was most fortunate to find such an invaluable mentor as JC. His positive approach, professionalism and shrewd insights were essential factors in my successful job application. With his personal military experience combined with a comprehensive knowledge of civilian employment requirements and opportunities, he is especially well-placed to provide guidance, scope individual needs and identify employment possibilities.
I have found the process with you and your company to be nothing short of fantastic and you have simplified it in a way, that makes your company approachable. You are a straight forward man and there is no fluff around anything you say. This is refreshing in it's approach, as most recruitment companies tend to lead you down a garden path.
You are incredibly thorough and punctual, as well as caring about the individual that is applying through your company. I find this empathy, to be nothing short of incredible and it has really helped me to maintain realistic expectations, as well as being able to openly and honestly converse with you in ways that are simply not possible with any other recruitment company.
I hope your company goes from strength to strength and hopefully you become the first port of call for members that have transitioned out of the Military, as I believe there life would be much easier in doing so.
Over the years I have registered with several different agencies (civilian and military) and not one has ever been of any use to me whatsoever, either not finding me any work or, worse, sending me to assignments which were totally unsuitable.
It was only by chance that a colleague told me of Ex-Mil Recruitment and I registered with you and you responded by return, since which time you have been in regular communication with me, giving advice and guidance and most especially close liaison with the employer offering the vacancy.
With your assistance I attended two interviews, the first to make selection from several candidates which whittled us down to three and the second (yesterday) to make a final decision from the three remaining, from which I was delighted to be offered the post.
This is all down to your personal excellent communications and liaison and I am most grateful.
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering