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Technical Support Engineer (278jc)

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Location: Cheltenham
Salary: up to £44k + Benefits
Vacancy type: Permanent
Sectors: Consultancy, Cyber/IT Security, IT/Telecoms
Placed by: Ex-Mil Recruitment
My client is an established company serving Military, Government, Transport and Utility markets. My client is looking to appoint two additional Technical Support Engineers that will be fundamental to the company’s operational capability, accordingly for the right applicant, a defined career path is available with future options available.

My client markets a wide range of PDH, SDH, Ethernet/IP, GPON, DWDM and Wireless based networking equipment. They provide and manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers. You must have a basic understanding of these technologies with specialist knowledge in at least one of the areas.

They are looking for a positive, hardworking individuals, who are willing to learn and keep on top of modern communication technologies as the telecommunication industry evolves.

My client has a reputation for integrity and strong technical capability, you will need to be a team player who can contribute ideas and apply good fault resolution methodology in an open environment. This person must also be capable of applying this knowledge both on site with customers and in house.

Ideally you should be educated to HNC level or above in a telecommunications field and preferably hold security clearance such as SC or DV, however this is not mandatory.

They provide 24/7 support to our customers so the ability to participate in a “week on – 3 weeks off” out of hours rota is essential. This will take the form phone support, Email support and the occasional site visit.

My client is offering an attractive salary of £30,000 - £44,000 per year for the right person, this will be very dependent on previous experience and their levels of knowledge. To earn the upper end of the salary you would be expected to have personnel management or project management experience and would therefore be placed in a senior engineer role.

The initial employment will be a 6-month trial period followed by a permanent contract if the individual’s performance has been satisfactory. Upon completion of the trial period the candidate will also be offered a contributory private pension scheme where on my client will contribute 3% of the annual salary.

To be eligible for this role you will need the following key skills
• Familiar with a range of test equipment such as oscilloscopes, optical power meters & light sources, frequency counters, BERT’s, cellular scanners and multimetres.
• Good customer facing skills.
• Ability to work as part of team or autonomously using their own initiative.
• The ability to train other members of the team and customers.
• Experienced in fault finding methodology.
• A good work ethic that shows pride for their work.
• The ability to manage fault tickets from beginning to end

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