Front of House Receptionist (Concierge) vacancy in London (446ww)
Location: | London |
Salary: | £ Competitive |
Vacancy type: | Permanent |
Sectors: | Admin, General |
Placed by: | Ex-Mil Recruitment |
Our Client is private members’ club is uniquely designed to provide a discreet atmosphere from which senior executives can operate efficiently and effectively. It is a sophisticated place for a sophisticated town, and it fills an important gap.
Situated in the heart of London it also provides office space which is bespoke and created to the client’s specification.
Their clients are largely drawn from the alternative investment community and have all the services of a serviced office.
This is an exciting opportunity for someone with very good interpersonal skills and has experience of dealing with customers at every level.
The role is Split Shift
Monday to Friday -Morning to Evening
7am - 9am to 5pm - 9pm
There is room for expansion if the candidate would like to extend their working hours into a full-time job.
Candidate Description
• Our Client is looking for a reliable and positive person who will make every customer’s experience a special one, giving them the very best service with a friendly smile where nothing is too much trouble.
• You will be reporting to the Operations/ Property Manager and your role will be to provide assistance of the front of house management at the development.
• To supervise and monitor all front of house personnel to ensure that customer service is a priority.
• To liaise with personnel, contractors and specialists as required.
• Required and carry out some limited butler duties when required.
Main duties and responsibilities will include:
• To be able to work flexible hours
• Required to secure the building at the close of each day.
• Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Demonstrate personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.
Specific accountabilities:
• To be a main point of contact, be responsible for quality customer service for guests, handling day-to-day matters in a prompt and professional manner.
• Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
• Be required to understand health and safety and activities to assist in keeping the development and workplace a safe environment for all.
• Experience working in a high-end customer service establishment.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
• To maintain a safe work environment for all employees, clients, contractors and members of the public.
• Professionalism: Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems.
• Integrity: and respect, ensuring that ethical values are applied consistently to all, to respect and understand others, interpersonal sensitivity and cultural awareness.
• Teamwork: Working Cooperatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering