Service Manger vacancy in Four Ashes, Wolverhampton (MSM Service Manager)
Location: | Four Ashes, Wolverhampton |
Salary: | 32,000 |
Vacancy type: | Permanent |
Sectors: | Engineering |
Placed by: | Morris Site Machinery |
Service Manager – Functions and Responsibilities
Reporting to: Customer Service Director
1 Objectives
• To be aware of, and promote, the company’s core value to be the pre-eminent supplier to the construction, plant hire and other related industries focusing on quality products and services incorporating a commitment to all the staff at the company to ensure a dynamic, team orientated and supportive culture.
• To ensure the efficient and effective operation of all the company’s procedures that back up the sales effort from a service point of view.
• Responsibility to ensure that the company’s objectives with regard to providing a quality product to its customers is achieved.
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• To provide leadership for the workshop team; ensuring they are properly motivated, directed, monitored and reviewed.
• To work within the time planning requirements of customer contracts.
• To ensure the company complies with the CEO’s directive to comply with all Health & Safety regulations.
• To ensure that the company’s quality routines are adhered to and updated and documented as necessary.
2 Specific Responsibilities
• To allocate jobs to service engineers following receipt of instruction from the CS Director for either the preparation of used machine orders, second-hand equipment, hire fleet or in house and site related service work.
• To ensure that final inspections of all machines are completed prior to dispatch.
• To assist the Quality Manager with designated weekly tasks in accordance with the company ISO9001 accreditation.
• To ensure that shipping order audits are regularly carried out.
• Let the CS Director know if we are noticing any warranty trends.
• To ensure that all workshop areas are kept clean and a safe working environment is maintained at all times.
• To ensure that the workshop is locked and secured at the end of each workday.
• To maintain effective communication with all team members to ensure that sufficient information is available for the proper execution of your duties and that others have the data they need for the proper execution of their duties.
• To assist the team with any training that is required and arrange for training courses to be offered out to the service team across all MSM sites.
• Lead the CS team meetings as and when required preparing agendas and ensuring that all points are covered off.
• Work closely with the CS Co-ordinator and ensure that all the engineers paperwork is filled in correctly and handed in on time.
• To maintain the company’s health and Safety procedures and to monitor their implementation and adherence.
• All other such tasks as directed by the Board of Directors.
3 Attributes
• To be self starting and to employ an enquiring approach to developing the knowledge base of the company.
• To be diligent and to ensure completeness in tasks.
• To adopt an enthusiastic and positive approach and to be team orientated.
• To have strong interpersonal skills and to show high levels of tact and diplomacy in dealing with a range of individuals across the company and outside of the company.
• To be confidential and trustworthy.
• To display a commitment to self-development and training
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering