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Front of House Receptionist (Concierge) (480ww)

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Location: London Mayfair
Salary: £21.000 - £26.000
Vacancy type: Permanent
Sectors: Admin, General, Health & Safety, Information Security, Security
Placed by: Ex-Mil Recruitment
Our Client is private members’ club is uniquely designed to provide a discreet atmosphere from which senior executives can operate efficiently and effectively. It is a sophisticated place for a sophisticated town, and it fills an important gap.
Situated in the heart of London it also provides office space which is bespoke and created to the client’s specification.
Their clients are largely drawn from the alternative investment community and have all the services of a serviced office.
This is an exciting opportunity for someone with very good interpersonal skills and has experience of dealing with customers at every level.

Candidate:
• Our Client is looking for a reliable and positive person who will make every customer’s experience a special one, giving them the very best service with a friendly smile where nothing is too much trouble.
• You will be reporting to the Operations/ Property Manager and your role will be to provide assistance of the front of house management at the development.
• To supervise and monitor all front of house personnel to ensure that customer service is a priority.
• To liaise with personnel, contractors and specialists as required.
• Required and carry out some limited butler duties when required.
Main duties and responsibilities will include:
• To be able to work flexible hours
• Required to secure the building at the close of each day.
• Develop and maintain constructive working relationships with team members, onsite staff, residents and guests, working collaboratively to achieve overall company business outcomes.
• Take personal responsibility for understanding and following the company’s Health & Safety policies and practices.
• Demonstrate personal engagement with safety and proactively identifying risks and hazards (to immediate manager) to continuously improve safety performance.

Specific accountabilities:
• To be a main point of contact, be responsible for quality customer service for guests, handling day-to-day matters in a prompt and professional manner.
• Occasional, decision-making and problem-solving in the absence of supervision will be required, given the circumstances of the role.
• Be required to understand health and safety and activities to assist in keeping the development and workplace a safe environment for all.
• Experience working in a high-end customer service establishment.
• Proven ability to handle confidential information and sensitive matters that may involve the general public and handling issues and queries with professionalism.
• To maintain a safe work environment for all employees, clients, contractors and members of the public.
• Professionalism: Demonstrating a methodical approach to work, including planning and organising oneself and others, in order to deliver work and prevent future problems.
• Integrity: and respect, ensuring that ethical values are applied consistently to all, to respect and understand others, interpersonal sensitivity and cultural awareness.
• Teamwork: Working co-operatively and productively with others; openly exchanging information and supporting colleagues from around the organisation to achieve business goals.

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