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IT/Technical Relationship Manager vacancy in Plymouth (494jc)

This vacancy has now been filled, click here for our current vacancies.
Location: Plymouth
Salary: up to £25k + Benefits
Vacancy type: Permanent
Sectors: Admin, Cyber/IT Security, IT/Telecoms, Security
Placed by: Ex-Mil Recruitment
My client, who are world leaders in the development of Body Worn Video (BWV) technology are now seeking to recruit an IT/Technical Relationship Manager for their operation in Plymouth.

You will be reporting to the directors and your role will be as follows:
• To oversee and manage their internal IT and Network systems including their MS Azure Cloud and provide Technical support to their customers typically spanning a wide geographical area.
• Provide 1st / 2nd / 3rd Line support to customers via Telephone, Email, TeamViewer etc during office hours.
• Deal with and improve their network, both speed and security etc.
• Load software onto to our products
• Check quality of product deliveries from suppliers.
• Manage low level electronic repairs – e.g. Soldering. So low level electronics knowledge useful.
• To provide guidance, support, associated Risk Assessments, policy, procedure and guidance documents to customers in their ‘Journey’ from ‘thinking Body Camera idea’ to ‘roll-out’ and beyond.
• The authoring of product Instruction manuals and procedures. Manage all.
• To be an ambassador for the company to the outside world.
• To form working relationships with their premier customers in the Blue Light and Public Sector Market place.
• To serve as a business representative at major industry events, conferences trade shows, and expositions
• To maximise company profits
• To identify and propose technologies to compete and be ahead of market trends, keeping the company competitive and innovative.
• To foresee and avoid stagnation in the marketplace
• To provide support in the preparation of Bids / Tenders

To be eligible for this role you will need the following:
• Must be a problem solver and be able to quickly identify and solve issues.
• Experience in building and managing of databases. Java Scripting, as well as SQL Server / MS Server MS Azure and SSL Certificates etc
• An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
• Strong interpersonal skills and high emotional intelligence
• Be able to communicate and influence Senior peer group down to basic user.
• Strong customer and client focus
• You must have entrepreneurial spirit, be a self-starter, able to, and used to, working remotely and be able to plan to reach company objectives.
• Prepared to travel throughout UK and Europe and likely travel to Vietnam, Philippines, Malaysia is highly likely.

Other useful skill sets would also be nice to have:
• CCTV products and Control room software such as Genetec / Milestone / Axis / Verint /
• Onvif Protocols.
• 3G / 4 G Live Video transmission. Antennas
• PTT and commercial communications.
• Criminal Justice / Evidence
• Software writing and coding experience. Prince 2 and other Methodologies

In return they are offering an excellent starting salary, and all the usual benefits, as well as a bonus structure which will be measured on both the company and your performance over the year. All travel will be fully expensed both in the UK and overseas.
This vacancy has now been filled, click here for our current vacancies.


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