Vacancies
Helpline Volunteer ()
| Location: | Peterborough, Cambridgeshire |
| Salary: | 0 |
| Vacancy type: | Permanent |
| Sectors: | Admin |
| Placed by: | Deafblind UK |
What’s involved?
As a Helpline Volunteer your main role will be taking incoming calls on the Helpline.
• Dealing with basic incoming contact and referring more complex issues to the Membership Services Officer.
• Accurately recording information on our database
• Sending out information to our members, family, friends and professionals.
• Keeping our information library up to date.
• Researching new information to support people with a sight and hearing loss.
What times do I need to commit to?
This role requires a regular weekly commitment of about 3 to 4 hours a week, between the hours of 9.00 to 5.00 Monday to Thursday and 9.00 to 4.00 on a Friday. You may be required to attend the odd meeting or training session at our office.
The role will suit people who …
• Are confident on the telephone
• Be able to communicate in a text and email.
• Are able to show empathy and understanding.
• Are self motivated with the ability to work on own initiative.
• Have Basic admin and good IT skills.
• Are open minded and non judgemental.
• Are patient and willing to listen to people who may be going through a difficult time.
What are the benefits to you?
• Learn about deafblindness and the support available to people
• The satisfaction of knowing you will be making a difference to real people’s lives
• Be part of a friendly and dedicated team
• Something to add to your CV
• A sense of purpose
• Increase your confidence
• A chance to develop as a person
• Learn new skills
How do we support you?
We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.
For more information and an informal chat, contact our Recruitment Team on 01733 316587 or email [email protected]
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Testimonials
Jean Claude has been amazing in every step of the way, I’m currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with J-C and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
On retiring from the Army, I was most fortunate to find such an invaluable mentor as JC. His positive approach, professionalism and shrewd insights were essential factors in my successful job application. With his personal military experience combined with a comprehensive knowledge of civilian employment requirements and opportunities, he is especially well-placed to provide guidance, scope individual needs and identify employment possibilities.
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I have found the process with you and your company to be nothing short of fantastic and you have simplified it in a way, that makes your company approachable. You are a straight forward man and there is no fluff around anything you say. This is refreshing in it's approach, as most recruitment companies tend to lead you down a garden path.
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Todd P
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
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Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
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