Helpline Volunteer vacancy in Peterborough, Cambridgeshire ()

As a Helpline Volunteer you will be part of a friendly team based at our Headquarters in Peterborough. You will assist with the incoming calls, texts, and emails and other forms of contact to the Helpline providing information and support to the people who contact us.
What’s involved?
As a Helpline Volunteer your main role will be taking incoming calls on the Helpline.
• Dealing with basic incoming contact and referring more complex issues to the Membership Services Officer.
• Accurately recording information on our database
• Sending out information to our members, family, friends and professionals.
• Keeping our information library up to date.
• Researching new information to support people with a sight and hearing loss.

What times do I need to commit to?
This role requires a regular weekly commitment of about 3 to 4 hours a week, between the hours of 9.00 to 5.00 Monday to Thursday and 9.00 to 4.00 on a Friday. You may be required to attend the odd meeting or training session at our office.

The role will suit people who …
• Are confident on the telephone
• Be able to communicate in a text and email.
• Are able to show empathy and understanding.
• Are self motivated with the ability to work on own initiative.
• Have Basic admin and good IT skills.
• Are open minded and non judgemental.
• Are patient and willing to listen to people who may be going through a difficult time.

What are the benefits to you?
• Learn about deafblindness and the support available to people
• The satisfaction of knowing you will be making a difference to real people’s lives
• Be part of a friendly and dedicated team
• Something to add to your CV
• A sense of purpose
• Increase your confidence
• A chance to develop as a person
• Learn new skills
 


How do we support you?
We ensure all volunteers who join our team are well equipped to undertake any tasks and will provide training and supervision throughout your journey with us. Any specific training will be outlined within your onboarding and induction stages and then discussed at your reviews with your named lead contact.

For more information and an informal chat, contact our Recruitment Team on 01733 316587 or email [email protected]