DV Cleared Service Desk Operator vacancy in Tewkesbury (158jc)
Location: | Tewkesbury |
Salary: | Excellent package |
Vacancy type: | Permanent |
Sectors: | Admin, Cyber/IT Security, IT/Telecoms |
Placed by: | Ex-Mil Recruitment |
They are global leaders in Internet facing systems and the innovative application of machine intelligence to the complex problems facing their customers in defence and national security.
They look for people with a passionate interest in technology for new service desk roles within an expanding team of IT specialists supporting their military customers.
People are at the heart of everything they do. And they look after their people and offer flexible working arrangements, excellent salary and generous pension contribution, 25 days holiday with opportunities to take longer holiday and sabbatical time, and the opportunity to learn and grow your skills and knowledge working on intellectually challenging engineering projects.
This is a new role within my client’s Service Desk, working as a key part of a small team of IT specialists supporting its military customers.
Therefore, your role will include:
• Day to day operation of the Service Desk function;
• Provide first- and second-line service desk support to customers to resolve technology problems;
• Management and resolution of incidents, problems, and service requests in line with service level agreements;
• Taking ownership of problems and communicate progress;
• Build and maintain effective relationships with key stakeholders, for example, their Engineering Team and wider military customer base;
• Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines;
• Diagnosing and resolving user’s technical issues and problems effectively and efficiently;
• Identifying and analysing complex technical issues, and helping to find appropriate solutions;
• Classifying and prioritising problems, documenting their causes and implementing remedies and preventative measures;
• Ensuring that the call logging and inventory systems are fit for purpose and are used effectively and efficiently by the team;
• Patching and updating operating systems and other software and liaising with the Infrastructure team to ensure that appropriate cyber security measures are in place;
• Identifying and researching relevant new technologies to enhance the operational effectiveness of the Service Desk.
To be eligible for this role you will need the following skill and abilities:
Essential
• At least 3 years’ experience of working in a challenging ICT Service Desk environment that involved supporting a diverse and demanding range of customers;
• Live within 1 hr travel time of my client’s office in Tewkesbury;
• Be prepared to be part of an out of hours on call team;
• Experienced and skilled in the following technologies: Microsoft 365, Windows 10, AWS and Linux desktops.
Desirable
• Current or recent experience within a military environment;
• Bachelor’s (or higher) Degree in Computing or other discipline relevant to Information Systems / Information Technology or equivalent.
Due to the nature of this role, you will need to be able to pass and maintain DV level of vetting.
The ideal candidate would probably be coming from an IS systems background, holding or have held DV clearance in the past and you must be living within 1 hours commute of their office as this is also part of the SLA for call out reasons as state above.
In return they are offering a good starting salary and package as stated above but will also offer ongoing training and development as they see this department being the first entry point for everyone in the company and depending on your skills, knowledge, and abilities, you can move and develop within the company going forwards.
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering