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IT Systems Support Engineer vacancy in Heathrow (164ww)

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Location: Heathrow
Region: London and South East
Salary: Competitive
Vacancy type: Permanent
Sectors: Cyber/IT Security, Engineering, IT/Telecoms
Placed by: Ex-Mil Recruitment
Job Title: IT Systems Support Engineer - Location: Heathrow – Salary Competitive 164ww

Our Client is an infrastructure and systems solutions company that cover a wide range of requirements across voice and data infrastructures, seeking always to deliver robust, reliable communications, delivers end-to-end approach, from original design through to ongoing support, is precisely tailored to your unique environment and business needs.

Our Client is looking to employ a IT Systems Support Engineer to join their growing team of Engineers reporting to the Engineering manager, included in the team are Project Managers and other System Support Engineers.
Team will be looking after:

2nd Line Remedial Maintenance
• Responsible to customers incidents which have been escalated from service support team with an SLA framework, ensuring all incidents are resolved or service restored with SLA,
Design and Build.
• The design and build of bespoke technical solutions in line with customers’ requirements.
Preventative Maintenance
• Competing system service visits to a planned schedule including
• Installation of bespoke radio systems and IBDAS (In Building Distributed Antenna Systems)
Design and Implementation
• On Wireless Telecommunications Systems
Network Planning
• Prediction and optimisation of LAN/WAN Infrastructure
The Technology Scope.
• Split between Radio and cellular based equipment with additional service scope including Unified Comms, Network, Wireless and M2M related technologies that, form part of shared platforms or dedicated solutions for customers,

Key Qualifications and Experience.
• Experienced Radio, Unified Comms and/or Network and I.T. technical and industry
• knowledge.
• FITAS qualification or equivalent in Vehicle installations
• Experience in vehicle installations covering radio / telematics.
• Experience in working on DMR radio systems with common main manufacturer equipment –
• Hytera / TAIT / Simoco / Motorola
• Excellent client facing skills with very strong verbal & written communication.
• Able to work under own initiative and also within a team environment.
• Clean driving license
Key Responsibilities
• Work as part of a team covering a shift rota (not in place at time of starting role)
• Work as part of a team covering the on-call out of hours rota.
• Standby to shift rota – Cover for annual leave / sickness / training.
• Ensure that the overall performance of Service meets customer service level requirements & Service performance targets.
• To assist in the delivery of Engineering projects where required and complete in agreed timescales and to industry standards
• Understand that at times the delivery of Engineering projects is required out of hours and to be flexible in the working hours required to ensure efficient delivery.
• Maintaining customer satisfaction as per set targets and objectives.
• Ensuring HR procedures are followed.
• Ensure each all functions within Service operate in compliance with all SHEQ (Safety, Health,
• Environmental and Quality) & legal.
• Ensure all time sheets are completed and submitted in timely manner.
• Ensure all expenses are completed and submitted in a timely manner.
• Working with peers to ensure optimal delivery.
• Ensure all activities are completed in conjunction with the companies BMS (Busines Management System)
• Ensure all requested project activity is documented as per requirements.
• Ensure all service tickets raised on Companies ticketing system are completed in a timely manner against our SLA’s.
• To promote all departments and products within the company.
• To comply with all company’s working practices as per Operators Manual. As requested by the Engineering Team Leader, attend and complete service tickets received from the NOC in a timely manner to meet customer SLA.
• To deliver Projects as requested. This includes the installation of vehicle radios, telemetry. devices and all Move Additions and Changes (MAC) such as delivery and training of radio equipment.
• To complete CSVs (Customer Service Visits) as requested. This is to include the programming. and refurbishment of company assets at company sites to a satisfactory standard and customer
• requirement.
• To complete vehicle telematics related work as requested. This is to include the installation, decommission and service response to all company customer base.
• Ensure company vehicles are kept to an appropriate level of cleanliness to promote the standard of the company when in the customer environment.
• To complete all training as required enabling knowledge base to grow within companies infrastructure.
• Uphold the company image at all times.

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