Assistant Maintenance Agreement Manager (ACMA) (048jc) vacancy in Chelmsford ()

Support the Maintenance Agreement Manager in the delivery of Offshore Liaison and Maintenance services. The Offshore Liaison duties will require close working relationships with seabed users and marine authorities to promote the awareness of cable systems on behalf of Global Marine’s customers. Collation of up to date contractual and system-specific information, vessel utilisation data and maintenance of vessel repair performance database.

Key Deliverables:

• Worldwide remit on behalf of Global Marine’s customers for offshore liaison/fisheries hotline services and the promulgation of cable awareness, supporting requirements in Europe, Americas and Asia-Pacific regions in relation to customer(s) cable systems.
• Development of key relationships with Maritime and Coastguard Agency (MCA) in the UK, and undertake regular port visits applicable to the management of specific customer Offshore Liaison contracts.
• Development of relationships within Marine and Territorial environments to provide a liaison service with other seabed users that are affected by, and impact upon, the submarine telecom and submarine power industries and establish regional points of contact to support the worldwide remit through use of agents and in-country specialists.
• Promote the GMSL Offshore Liaison capability to new and existing customers and coordinate with Sales Managers to identify new opportunities as well as representing Global Marine company interests at relevant industry forums, e.g. UK Cable Protection Committee, and attend Marine/Fishing trade shows, taking an active role in influencing policy and decision-making.
• Responsibility for Global Offshore Liaison lessons learnt within project operations, and onward communication cross company, as well as developing other initiatives, to implement continuous improvement in quality of delivery and efficiency.
• Identify spot maintenance opportunities and assist in providing innovative proposals.
• Maintenance Agreement Contracts billing and administration deliverables and liaising with necessary Global Marine departments to ensure that adequate resources are provided for the envisaged repair scope of work.
• Carry out detailed repair risk assessments, prepare risk response planning in liaison with other stakeholders and manage repair operations within agreed Commercial and Operational KPI’s
• Maintain a technical understanding of maintenance facilities, goods, and associated services and their operational and performance capabilities and criteria and report on repair performance internally (and externally as required) at frequent & regular intervals.
• Point of contact for maintenance customers as applicable via the Duty Mobile Phone

Qualifications/ Skills/ Experience:

Required
• Specialist offshore experience, which combines project management, survey, marine environmental, legal and installation/maintenance operations skills including a familiarity of international cable protection recommendations and an appreciation of various fishing techniques.
• Familiarity with data management, and chart and data requirements in the submarine telecoms industry.
• Good communication and presentation skills, including ability to communicate and negotiate with a wide range of people and organisation; and awareness of, and sensitivity to international cultural differences.
• Experience of contract management and sound knowledge of customer service

Ideal
• Good computer skills, including working with technical and commercial spreadsheets.
• Proven experience working within a cross-functional environment
• Relevant degree or education consistent with good analytical capability