Assistant Maintenance Agreement Manager (NAZ) (049jc) vacancy in Chelmsford ()

To support the Maintenance Agreement Manager in the delivery of Global Marine’s Maintenance services under the NAZ contract. The role will require you to undertake the management of cable repairs, and other operations under the contract, within agreed commercial and operational KPI’s. You will collate and keep up to date relevant contractual and system-specific information, as well as vessel utilisation and performance data for internal and external reporting. The role will require development of Global Marine’s relationship with a new customer-base, subcontractors and agents for the NAZ contract. You will also be expected to support the Maintenance Agreement Manager in the delivery of Global Marine’s deliverables under the ACMA contract as dictated by project requirements.

Key Deliverables:
• Manage repair operations within agreed Commercial and Operational KPI’s
• Report on repair performance internally (and externally as required) at frequent & regular intervals, using dedicated Project Accountant & software
• Liaise with necessary Global Marine departments to ensure that adequate resources are provided for the envisaged repair scope of work.
• Point of contact for maintenance customers as applicable via the Duty Mobile Phone
• Maintain a technical understanding of maintenance facilities, goods, and associated services and their operational and performance capabilities and criteria.
• Carry out detailed repair risk assessments, prepare risk response planning in liaison with other stakeholders
• Support the Maintenance Agreement Manager in management of the supporting administrative, billing, and housekeeping deliverables required under the Maintenance Agreement Contracts.
• Identify spot maintenance opportunities and assist in providing innovative proposals. Responsible for the development and implementation of control and management in accordance with company policy, procedures, legislation and accepted industry working practices.
• Responsibility for Maintenance lessons learnt within project operations, and onward communication cross company, as well as developing other initiatives, to implement continuous improvement in quality of delivery and efficiency.

Qualifications/Skills/Experience
Required
• Proven experience working within a cross-functional environment.
• Specialist offshore experience combining project management, survey and installation/maintenance operations.
• Good communication and presentation skills, including ability to communicate and negotiate with a wide range of people and organisations; and an awareness of, and sensitivity to, international cultural differences.
• Relevant degree or education consistent with a good analytical capability.
• Good computer skills, including working with technical and commercial spreadsheets.
• The ability to travel frequently, and at short notice.

Ideal
• Familiarity with data management, and chart and data requirements in the submarine telecoms industry.
• Experience of contract management and sound knowledge of customer service.