Emergency Call Out Engineer (188jc) vacancy in Warrington ()
Location: | Warrington |
Salary: | £23-25k + Car + Allowances |
Vacancy type: | Permanent |
Sectors: | Electronics, Engineering, General, IT/Telecoms, Project Management |
Placed by: | Ex-Mil Recruitment |
You will be reporting to the Engineering Manager and you will be responsible for fault management to resolution of radio service incidents, to provide systems and application support to resort service, and providing in depth root cause analysis and solutions in relation to radio systems faults.
Main Responsibilities
• Provide fault fix support on radio terminals, base station equipment, control room positions and Ground to Air systems for incidents, remotely or on site where required.
• Responsible for support activities including customer contact and incident handling
• Provide cover within the UK, mainly from the Midlands to Scotland and Northern Ireland to meet the company’s 4 hour Service Level; Agreement. Overseas travel may be required to meet the company’s 24 hour Service Agreement for overseas customers.
• On 24/7 pager call, 2 weeks of each month
• Investigate, analyse and support incident resolution on radio systems contracts
• Examine and identify root cause analysis and give direction on fault/problem to reduce repeat call outs (written)
• Produce reports, survey reports, and risk & method assessments in accordance with the company’s H&S guidelines
• Interface with 1st line field teams and support services to provide timelines for restoration/delivery and availability of radio services.
• Provide technical reco0mmendations that assist with service restoration and give consideration to the availability of suitable resources
• Assist with technical support of radio services contacts via a working knowledge of TETRA, PMR and Digital technologies on fixed and mobile equipment.
• Undertake and complete regular manual and automated radio systems service checks.
• Escalate customer Incidents in line with internal procedure in order to assist with service resolution within SLA’s where required
• Document and update radio services incident and investigations
• Provide guidance and training to less experienced team members as appropriate
• Contribute to the Knowledge Base and Known Error Database
• Participate in Major Incident Reviews where radio services technical support was required to support system restoration
Person Specification
Essential Qualifications:
• Good standard of education
• Good literacy and numeric skills
Essential Experience:
• Two-way radio communications industry as Test Engineer, Repair Engineer, Radio Communications
• Repairing and fault-finding radio communications equipment
• Field Service on equipment installation
• In depth knowledge of aerial systems both Cavity and Hybrid radio site engineering
• Experience of interference resolution (intermods etc)
• Preparing products for customers, including surveys, Risk and Method Statements in accordance with H&S guidelines
• Technical understanding of: VHF, UHF, PMR, PMR446, Tetra, Ground to Air, Private Mobile Radio, Digital Radio, Tw0-way Radio, Trunked, Radio Handsets, Hire, Land Mobile, Cellular, Tracking, base Stations, Masts, Antennas, RF principles.
• Use of Microsoft Word, Excel and Outlook
Desirable Experience:
• Radio & IT Integration
• Sage X3
• ISO 9001:2008
Essential Skills / Attributes:
• Process and Procedure driven
• Excellent communication skills
• Self-Starter with the ability to work on own initiative and as part of a successful team
• Lone working and able to work under pressure until task is complete
• Good planning and organisational skills with attention to detail
• Ability to prioritise work and meet services deadlines
• Ability to manage change
Desirable Skills:
• Commitment to own personal development
The ideal individual for this role will be a radio systems operator or technician who has good all round skills, and can turn his hand from operational requirements to first line repairs in the field.
In additional to the base salary level, they will be offering a vehicle as well as a call out allowance. And in addition progression within this expanding and developing company is also possible for the individual
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Testimonials
A very big thank you to Jean-Claude and Ex Mil recruitment, posted a Job advertisement on linked in and within days of submitting my CV to him an interview was secured. Post interview follow up was fantastic not only feedback given but also an offer of employment followed it, absolutely understands military background and how and where best to place Ex service personell in our transition into civilian street.
Corey
Having had a woeful experience with a number recruitment consultants and companies phishing and farming data from job sites such as CV Library Indeed and Total Jobs who phone up have an initial conversation promise the world and then never hear from then again it was a delight to deal with both Dan and JC at Ex Mil Recruitment.
Genuine honest conversation, with communication throughout the whole process from initial contact, introduction and right through to placement.
I couldn't recommend the team enough genuinely would recommend the team at Ex Mil whether you're an employer seeking candidates or seeking a new opportunity.
Michael H
Jean Claude has been amazing in every step of the way, I'm currently two weeks into my new job a job that I never thought it was achievable..
Jean Claude give me the confidence I needed to do it very highly recommend
Martin Lloyd
I have and many of my contacts have done business with JC and Ex-Mil Recruitment Ltd, every company HR's should use his business module it is excellent.
J Walker
Ex-Mil proved to be a real-boost to our business by giving us an edge over our competitors when it came to recruitment. Lee, our consultant at Ex-Mil quickly worked to understand our business and requirements for the role, zeroing in on a number of suitable high-calibre candidates
Stephen Farrer, Geotechnical Engineering Limited
Ex-Mil Recruitment are an extremely professional recruitment company and sourced an excellent candidate who has become a successful and valued member of our team
Tim Harms, Touch Wood Enterprises Ltd
Having had a swift and effective kick-off meeting with Ex-Mil Recruitment our needs were swiftly understood. Within a week we were presented with a range of candidates for interview. Pleasingly, the individual that we subsequently recruited significantly exceeded our expectation for the role and has effectively "bought us" added capacity for the budgeted price of the role.
Stewart, General Manager (Operations), Service Company
Jean-Claude is a high-energy, dynamic professional who exemplifies the gold standard in the recruitment of ex-military professionals. Using his connections, intelligence and enthusiasm, he met the needs of every business requirement we set.
Michelle Waterson, Bartech Marine Engineering