Hall Manager (168jc) vacancy in City of London ()

This organisation, is one of the original Livery Companies of the City of London and which have excellent ties to the military community are now seeking a Hall Manager to become part of their exceptional team.

You will be reporting to the Head of Property Management and Operations and will have a team of 9 full time personnel reporting to you.

Therefore you role will have overall responsibility for the provision of services provided by the Hall. This includes working with the Membership and Events Department to plan Company and Corporate Client functions held at the Hall and manage their delivery by Hall staff.

The Hall Manager is the lead role in delivering function related services to Company members and external clients and as such needs to maintain and develop exemplary standards of service and presentation, along with meticulous attention to detail.

Your key areas of responsibility will break down into five main areas:-
• Event and Venue Management, which includes
1. Overseeing and actively managing the calendar of events to ensure effective use of the Hall’s facilities and resources, which includes working with Even Managers.
2. Responsible for room layouts, food and wine delivery, and including all staff issues.
3. Dealing with all issues and troubleshooting to make the operation run smoothly.
4. Pre and Post-event evaluation for key stakeholders.
5. Liaising with other key personnel within the society to co-ordinate their assigned tasks and input.
6. Working with the Event Managers’ and Finance department to deliver timely and accurate event quotations.
7. Managing the outsourced contracts to ensure appropriate standards are maintained, for example, Cleaning, Catering and Personal Services
8. Develop, implement and manage Hall policies and procedures, ensuring that they are continuously followed and maintained.
• Facilities Management
1. Working with Facilities Management firms to ensure all facilities are operational as well as Archivists to ensure safe keeping and maintenance of companies collection of artefacts and other important items.
2. Management of the Wine steward and overall responsibility of the safe keeping and service of Company wine.
3. Managing the Housekeeping team who provide Member accommodation in the Hall
• Staff and Financial Management
1. Providing leadership and hands on management of a small team of house staff, conducting appraisals and accessing training and development requirements as well as looking at current operations to seek improvement and cost savings.
2. To be responsible for the Hall and function budget and cost control of the Hall activities.
• Ceremonial Beadle
1. Co-ordinating Ceremonial duties and booking a toast master for both within the Hall and on occasions at events outside the Hall (e.g. United Guilds Service, Common Hall). Ensuring the Ceremonial Beadle is fully briefed on the correct protocols for the event.
2. To ensure that the Hall team have prepared the Master’s and Clerk’s clothes and the Master’s badge.
3. To maintain the protocol book ensuring procedures are kept up to date and the team are fully briefed on the expectations of the events.
4. To support the master on ceremonial occasions inside and outside the Hall.
• Risk Management
1. Contributing to the development, implementation and continuous review process of risk management.
2. Ensuring effective and compliant health and safety management in areas of responsibility, ensuring that the policies and procedures and risk assessments relating to Health and Safety in the workplace are adhered to at all times and being a member of the Health and Safety group.
3. Being a member of the business continuity planning team and being responsible for business continuity in all areas of activity relating to the Hall.
• Additional Responsibilities
1. Report as required to the Clerk, Master, Wardens and the Court of Assistants on any activities within your sphere of responsibility.
2. Carry out any other tasks and fulfil other responsibilities as reasonably required.
3. The post holder will ensure that that the appropriate liquor license is in place to enable alcohol to be served on the premises.

Person Specification
• A hospitality related degree or diploma and substantial venue management experience.
• An excellent people manager, with the ability to motivate, support and develop a team.
• Proven venue and events management experience, financial acumen, and knowledge of silver service and butler service.
• Facility management experience, particularly in relation to planning and managing works/repairs.
• Excellent knowledge of Health & Safety, risk assessment and safety issues relative to large groups of people including the preparation and service of food.
• Qualified first aider or willing to undertake training to become qualified.
• High level of computer skills including Microsoft products
• An excellent and articulate communicator with the ability to work in partnership with other areas of the Company to deliver results.
• Ability to build and develop effective working relationships
• Ability to organise own workload and set priorities,
• High level of attention to detail
• Proven experience of providing excellent customer service
• Good knowledge and understanding of wine and beverages to support and manage the Wine Steward
• Good knowledge and understanding of food to support and manage the contract caterer.
• Proactive, problem solver with the ability to remain calm and focused during periods of high pressure
• Able to develop and implement modern professional standards whilst remaining sensitive to the culture and traditions of a historic organisation.

The ideal individual will probably be a SNCO/WO who has run an Officers Mess or a Senior Catering Manager in the past and who has the ability to motivate and manage a team of personnel both internal and external contractors while maintaining a high standard of service and decorum throughout.

In return they are offering and excellent salary package which is designed to attract the very best for this high profile role within the Organisation and the City of London.