Product Support Engineer (278rf) vacancy in Anglesey ()

My client is looking for a Product Support Engineer to carry out product training and demonstrations, in both the UK and overseas. Maintain demo units. Coordinate provision of product documentation. Carry out product inspections, fault finding and repairs. Assist with practical product development.

Relationships and Personal Activities
Directly responsible to: Engineering Manager
Relationships with: Director, Factory Manager, Production Manager, Sales, Marketing & Administration Manager, Design Engineers.

Key Tasks
Coordinate provision of technical documentation for all products.
Create training plans, lesson plans and training materials for a variety of product training courses, in line with company brand guidelines.
Conduct product training in both the UK and abroad for military and civilian customers/users.
Evaluate and improve training provision.
Manage budget for training provision.
Conduct product demonstrations and tests in both the UK and abroad for military and civilian customers/users.
Maintain demonstration equipment to ensure readiness. Liaise with the Sales and Marketing department to ensure timely delivery and return of demonstration equipment.
Conduct warranty/non-warranty inspections (fault finding) in both the UK and abroad for military and civilian customers/users. Remedy faults on site where feasible.
Conduct inspection of goods produced for sale in both the UK and abroad for military and civilian customers/users.
Suggest solutions to eliminate faults and improve product quality.
Introduce, implement, review and improve documentation to improve procedures within your area of responsibility (Standard Operating Procedures).
To carry out any other duties as may reasonably be required by your line manager/senior management.

Key Performance Indicators (KPIs)
You will be measured and assessed against the following indicators:
Quality and accuracy of work.
Attendance and punctuality.
Customer feedback.

Qualifications - Essential:
Educated to NQF Level 3.
Training the trainer or similar qualification.

Qualifications – Desirable:
Educated to NQF Level 5.
Plant operator.
HGV licence.

Skills/Abilities – Essential:
Excellent communication skills and the ability to deliver training courses in a confident and engaging manner.
Ability to carry out fair student assessments and document results.
Ability to prioritise and work to deadlines.
Health and safety awareness.
Excellent IT skills.
Project management skills.
Excellent problem solving skills.
Safe working knowledge of electrical, hydraulic and mechanical systems.
Ability to carry out repair work in the field.
Ability to work calmly under pressure in difficult physical environments.

Skills/Abilities – Desirable:
Ability to communicate in foreign languages.
Technical writing.
Equipment maintenance.

Experience – Essential:
Establishing and documenting procedures.
Managing production of technical documentation.
Delivering training courses.
Conducting inspections.
Maintaining equipment.
Hydraulic, mechanical and electrical fault finding and hand on repair in field.
International travel.

Experience – Desirable:
Military background.
Knowledge of military protocol, systems and procedures.

Behaviour – Essential:
Able to reflect on own performance and recognise own strengths and limitations.
Highly motivated and curious nature.
Positive behaviour and attitude.
Helpful and co-operative.
Professional ethical and respectful manner.
Has excellent working relationship with colleagues, showing respect for views/ actions of others and providing support when necessary.
Shows integrity, fairness and consistency in decision making.
Acts within the limit of own authority.
Promotes equal opportunities and diversity.
Takes pride in quality of work.
Keep promises and honours commitments.
Demonstrate understanding of company function and business objectives and aligning own role.
Flexible communication styles appropriate to different people and situations.

Other Requirements – Essential:
Valid driving licence.
Willing and able to travel frequently in the UK and internationally at short notice.
Valid passport. No restrictions in obtaining visas etc.
Flexible regarding working arrangements (times/location).
Physically and mentally fit to be able to work outside in demanding environmental conditions.

Health & Safety:
To be aware of your responsibilities under the Health and Safety at Work Act 1974 and all associated legislation and ensure compliance.
To promptly report all injuries and dangerous occurrences.
To ensure that safe systems of work and polices are implemented and adhered to.
To ensure that where personal protective equipment is supplied for a particular activity or area, it is used in the appropriate manner.
To continue to promote a safety culture at all times.

Environmental Management:
To ensure adherence to the Company’s Environmental policy.
To ensure effective communication of incidents and complaints to your line manager.

Working Practices and Confidentiality:
Maintain all data, records and files to the required Company standard.
This role may involve dealing with confidential information and a strict code of confidentiality must be adhered to in such instances.
To be sensitive to individual circumstances, whilst protecting the Company’s interest.
To comply with Data Protection legislation.

Training:
Actively and willingly participate in any training and development programmes.

Communication and Teamwork:
To be a contributing team member.
To keep up to date with all information that affects your job.
To ask for and receive feedback in a positive and constructive manner.
To be non – discriminatory and report any bullying or harassment in the workplace.

Company Duties:
Fully understand the business and performance objectives of the company.
To be sufficiently flexible in respect of working hours and job roles to ensure that commitments are fulfilled.
Establish and maintain effective relationships with all employees / partners and associates.
Ensure full participation at team meetings.
Represent the company in a professional manner at all times.
To carry out any other duties as may reasonably be required by your line manager/senior management.

Performance Management:
Periodic performance reviews will take place with your line manager to address training requirements, monitor Key Performance Indicators and set objectives.

Preference: My client is ideally looking for a Warrant Officer, Royal Engineer (or equivalent other service or civilian experience).

For more information, please contact Jack Fox, at Ex-Mil Recruitment Ltd on 0844 478 0562 Ext 4 or [email protected] or via the website www.ex-mil.co.uk