IT Change Manager vacancy in Saudi Arabia (171jc)

My client, who is a major telecoms provider, is now seeking a Change Manager for their operations in Saudi Arabia, you will be reporting to the Service Delivery & Assurance Manager and you will have one person reporting to you.

Therefore your primary objectives and functions will include:
• The management of change to the service infrastructure including service assets, configuration items and associated documentation via Request For Change (RFC), emergency changes, incidents or problems, providing effective control and treatment of risk to the availability, performance, security and compliance of the business services impacted.
• Responsible for the execution of the Change Management process.
• Operating the defined and agreed process, ensuring it interfaces with all other relevant processes;
• Setting targets and reviewing the effectiveness and efficiency of the process, performing process audits and managing the process improvement cycle.

To achieve this, therefore your summary of duties and responsibilities will include:
• Manages and coordinates all activities necessary to control, track and audit Changes in the environment;
• Ensures Change status, progress and issues are communicated to the appropriate groups;
• Audits and manages the process lifecycle and reports to Operations management;
• Schedule Urgent CAB/XCAB meeting when necessary;
• Gathers Change Related information;
• Creates Change Request;
• Assess, evaluate and sets Risk for the Change;
• Create Change implementation plan;
• Propose Change schedule;
• Communicate Change status and results;
• Responsible to review Change Schedule (CS) for conflicts;
• Chairs the CAB;
• Report Change Management activities to Operations management;
• Produce management reports;
• Responsible for education of the Change Management process.

Contact with Others (Internal/External/Meetings):
The post-holder will be expected to manage, on a daily basis, effective relationships with a wide stakeholder group including:
o To liaise with other departments as required and UK MoD or National Guard personnel as required or directed.

To be eligible for this role, you will need the following knowledge/experience)
Essential
• Minimum 2 years’ experience and knowledge of change management principles, methodologies and tools;
• Exceptional communication skills, both written and verbal;
• Must be a team player and able to work collaboratively with and through others
• ITIL V3 foundation or Intermediate certified Experience.
• Valid Driving License

DESIRABLE
• Ability to read and write the Arabic language.

QUALIFICATIONS
• Two years of professional, relevant experience working in Configuration Control, Change, IT Asset Management or an equivalent ITSM roles.
• Must be fluent in spoken and written English.
• Must have suitable qualifications relevant to the role being applied for, or the demonstrable equivalent experience in Telecommunications configuration and control.

As this role is based in Saudi Arabia, candidates must meet all of the minimum qualifications as they are not bound by UK or EU Laws, also only individuals up to the age of 55 will be considered for any of these roles.

In return they are offering an excellent salary and benefits package for accompanied or unaccompanied personnel and of course the benefits package will be UK Tax Free, and due to the nature of this role, it is only open to UK or Saudi Nationals only.