Sales & Customer Support Executive - UAS/UAV/Drones vacancy in Surrey (021lw)

An exceptional career opportunity, to join an expanding Sales team within this growing company, involved in the exciting area of Drones.

Our client is at the forefront of research, design and development of next generation UAS/UAV systems for the defence, public safety & industrial sectors. Their mission is to develop autonomous / semi-autonomous, highly capable, and best in class UAV solutions.

They design and manufacture aircraft, ground control systems, camera/additional payloads and software. Their customer base has grown 500% in the last 12 months and includes police forces, the military, fire services and search & rescue teams as well as infrastructure inspection companies.

Job Overview

The Sales & Customer Support Executive’s goal will be to support the Sales and Production Teams to ensure that all customer enquiries and issues are dealt with in a timely and efficient manner whilst establishing and maintaining customer relationships. If you’re looking for a role in which you will be able to contribute innovative ideas, learn from a dynamic and experienced team, and be challenged on a daily basis, then this is the job for you!
Our client are looking for a highly motivated individual who can think creatively, independently identify areas for improvement, tackle potential barriers to progress and propose solutions. The successful candidate will be responsible, thorough, and accountable with a sharp eye for detail.

Salary negotiable, depending on experience and achievements.

Key Responsibilities

Customer Communication
Receiving calls to the company and capturing inbound website enquiries
○ Proactively providing technical information and resolving issues
○ Providing customers with information regarding warranties and Service Level Agreements (SLAs)
○ Making calls to customers to proactively help them to get the most out of their Evolve Dynamics products

Customer service and support
Internal liaison to schedule maintenance work and acting on behalf of the customer to resolve issues
○ Arranging annual services and inspections of customer aircraft
○ Maintaining an accurate record of customer product locations, stakeholders, service history and products held
Arranging sales meetings with customers
Supporting the Business Development team - meetings, travel, documentation and NDAs
Other tasks that are required to contribute to the Head Office team - supporting visits, product dispatch documentation etc

Competencies Required:
A high standard of computer literacy, ideally confident with Google Workspace
Confident, approachable and reliable individual with the ability to build credibility and trust within the organisation
Excellent verbal and written communication skills
Prior experience of working in a customer facing environment (ideally B2B, external customers/contractors)
Thrives under pressure and excels working in a fast-paced environment
Strong organisational skills
A problem solver who is able spot and drive areas for improvement
Ability to multitask and prioritise effectively.

Desirable:
Experience of working in a sales support, project support or PA role would be advantageous.
Confident using CRM / ERM systems
Experience working for, or liaising with, customers in the government or defence sectors
Project management

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, by email to [email protected]