DV Cleared Service Desk Operator vacancy in Tewksbury - Gloucestershire (070DM)

Our client, who is a leading provider of innovative research, services and solutions to His Majesty's Government is now seeking to recruit a DV Cleared Service Desk Operator to join their expanding company.

They are global leaders in Internet-facing systems and the innovative application of machine intelligence to the complex problems facing their customers in Defence and National Security.
They look for people with a passionate interest in technology for new service desk roles within an expanding team of IT specialists supporting their Government and Defence customers.

People are at the heart of everything they do, and they look after their people and offer flexible working arrangements, generous pension contribution, 25 days holiday with opportunities to take longer holidays and sabbatical time, and the opportunity to learn and grow your skills and knowledge working on intellectually challenging engineering projects.

This is a new role within my client's Service Desk, working as a key part of a small team of IT specialists supporting its military customers.

Therefore, your role will include:
• Day to day operation of the Service Desk function;
• Provide first- and second-line service desk support to customers to resolve technology problems;
• Management and resolution of incidents, problems, and service requests in line with service level agreements;
• Build and maintain effective relationships with key stakeholders, for example, their Engineering Team and wider customer base;
• Manage a very demanding and wide-ranging workload of competing priorities often to be completed within tight deadlines;
• Diagnosing and resolving user's technical issues and problems effectively and efficiently;
• Classifying and prioritising problems, documenting their causes and implementing remedies and preventative measures;
• Ensuring that the call logging and inventory systems are fit for purpose and are used effectively and efficiently by the team;
• Patching and updating operating systems and other software and liaising with the Infrastructure team to ensure that appropriate cyber security measures are in place;
• Identifying and researching relevant new technologies to enhance the operational effectiveness of the Service Desk.

To be eligible for this role you will need the following skill and abilities:
• Live within 1 hr travel time of my client's office in Tewkesbury;
• Be prepared to be part of an out of hours on call team;
• Understanding of ICT Systems including Microsoft technology.
• Would support your application if experience in linux and aws

Due to the nature of this role, you will need to be able to pass and maintain DV level of vetting.

The ideal candidate would probably be coming from an IS systems background, holding DV clearance and you must be living within 1 hours commute of their office as this is also part of the SLA for call out reasons as stated above.

If you are interested in applying, please send a copy of your CV outlining why this would be the ideal opportunity for you, by email to [email protected] or via the website www.ex-mil.co.uk