Part Time - Duty Manager vacancy in Cardiff (077DM)

This is a great opportunity to join our client's busy team as a Duty Manager for a popular Aqua Park, in Cardiff this summer. Full training will be given to you before the park opens to enable you to be successful in your role.

Contract Dates: Start date from 13th May 2023 to 27th September 2024
The Aqua Park Cardiff will be open from 8th June 2023 to 15th September 2024.
There is some flexibility at the start and end of the contract for the right candidate.

Day to Day:

- Acting as a first point of call for both employees and customers to resolve day to day issues onsite.
-Working in reception for up to 50% of your day, where you have access to a computer to carry out your tasks. From that position you
will be able to jump onto the tills at high volume times, in order to keep customer queues to a minimum.
- Using your initiative to ensure the smooth running of the park and that we receive good customer feedback through our booking
system.
-Supervising the customer service and sales team, where our customers check in to the park.
-Ensuring that the team offers all of our products to our customers, i.e., the opportunity to spend more time on the water, to meet our
customer’s needs.
-Managing a shared email inbox with customer enquiries. Ensuring that we have the correct information for a future customer booking. --We expect to convert a minimum of 80% of our inbound email queries into sales.
-Managing the Lifeguarding team, ensuring that customer safety is our first priority.
-Ensuring that at all times employees are following our Normal Operating Procedures.
-Delivering on the spot coaching to team members and escalating any issues to the Manager.
-Ensuring employees clock in and clock out, as scheduled, for their shifts.
-Following our documented procedures and safe systems of work. You must act promptly to both control risks and escalate any issues to
the Site Manager/Directors.
-Ensuring inspections of equipment and facilities are accurately carried out and recorded.
-Ensuring that First Aid forms are accurately completed, and filed on the company’s systems.
-Maintaining supplies of First Aid equipment onsite.
-In the event of an emergency, you will assist the Manager in coordinating the team response in line with our Emergency Action Plans.
-If required you will provide Lifeguard cover, for very short periods of time, to keep the Aqua Park running smoothly.
-You will be a key holder and have responsibility for opening up and closing the site.
-Working on an agreed shift rota, covering 7 days a week, with some early starts and late finishes.
-You will need some flexibility to cover holidays/absence in the duty manager team. If necessary, you will step-up to cover for the Site
Manager.

Training:

- You will complete company specific online training sessions, alongside other Duty Managers.
-You will undertake onsite training with our management team. You will be given a target date by which time all your training must be
signed off as complete by your Site Manager
- You will then be expected to deliver bite size training sessions to Aqua Park employees as required.

We would like to hear from you if you have:

-A genuine love of the outdoors and/or active outdoor hobbies.
-Experience of supervising others.
-Delivered training and coaching to new employees.
-Customer service and/or sales experience.
-A degree, such as Sports Management/Leisure/Tourism/Events Management orInstructor qualifications.
-Or a minimum of 3 years’ work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing
teams of people.
-If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you
to be confident in the water and able to swim 400 metres with a sense of urgency.

You may also have some of the following qualifications:

-NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard
-Instructor/Coaching qualifications
-FAW First Aid at Work
-Swim Teacher qualifications, STA or Swim England

Benefits:

End of season bonus
Summer Social events with team members
Family and Friends sessions on the Aqua Park
Discounts on Water Sports Clothing
Employee Reward Scheme with Love2shop Vouchers
Pension Scheme

You need to have the right to work in the UK and be fully referenced before starting work, so you must provide details of two referees.
You will also need to undergo a DBS check before you can start work.

If you are interested in applying, please send a copy of your CV outlining why this would be the ideal opportunity for you, by email to [email protected] or via the website www.ex-mil.co.uk