Proactive Crime Team Officer vacancy in London & South (240se)

The role of the proactive crime team officer is:

Maximising profitability in the business by protecting all company assets which includes buildings, stock, personnel and costs.
To deliver a value for money service in respect of reducing criminal activity within Group stores.
To ensure all core department values are upheld by all personnel within the team.

RESPONSIBLE TO

Proactive Crime Team Manager

KEY RESPONSIBILITIES

• To serve and execute Company Banning Notices and Civil Recovery Forms in conjunction with the Proactive Crime Team Manager having correctly risk assessed each situation as and when it arises.
• To ensure the team KPIs are delivered which include the team’s overall cost being offset by the amount of recoveries.
• To maintain an up to date knowledge of relative Criminal Law and HR guidelines and procedures to ensure accuracy and efficiency in role.
• To ensure company issued body cameras are used correctly and the footage recorded is managed in line with GDPR and stored securely on the Cloud database. This database must be maintained and evidential footage tagged and filed.
• To operate within Group’s Health and Safety guidelines.
• To ensure your company issued Radio is charged and in use at all times. This radio must be used to book on and off duty with. Radio etiquette must be followed at all times.
• To ensure your company issued SOS button is charged and on your person at all times during your tour of duty.
• To maintain a working knowledge of Organised Crime Groups and Offenders who operate in Group stores.
• To support in the maintenance and growth of the Offender Database in ISACS.
• To ensure colleagues are kept up to date on target offenders and share information and intelligence.
• To work alongside Fraud Operations in relation to obtaining intelligence on social media platforms in relation to offenders and Organised Crime Groups.
• To be vigilant at all times on the shop floor observing any instances of theft or suspected theft howsoever caused.
• To challenge shoplifters in line with the correct company procedures.
• To maintain an up to date knowledge of Group CCTV systems and how to use them.
• To review CCTV evidence as necessary.
• To obtain photographic stills of offenders either through CCTV or preferably with a company issued IPad and circulate to any surrounding stores and crime partnerships as required. Any data must be shared in line with GDPR.
• To ensure any security equipment supplied to the branch is in correct and efficient working order and is used in accordance with company policy.
• To maintain an accurate daily record of occurrences and incidents and ensure this is recorded on ISACS. • To attend any criminal or civil court as necessary and provide evidence on behalf of the company.
• To operate total discretion and confidentiality in respect of all duties performed and information gained during the course of your employment.
• To prioritise workload, ensuring that all reports and investigations are completed within the deadlines set.
• To complete any adhoc tasks as requested by the Group Retail Profit Protection Manager within the guidelines of your current levels of responsibility.

The successful candidate will be joining a proactive team, working for a forward thinking and innovative company. There is career progression available as well as a benefits package that includes a good company pension and a staff discount.

To apply or for further information please contact Sue Edwards: [email protected] 0333 2026500 option 2 ext 4238